Financial Operations & Investigation

Chargeback investigation, with the evidence attached.

Dispute teams pull transaction data, authentication records, merchant details and documents for every case, against scheme deadlines. deepin.finance assembles the case, applies your rules and policies, and prepares a decision your team can approve.

Request a demo See the case path
· contracted, in development
CB-2026-07731 · Card dispute Response due in 6 days
₺4,850.00Reason: goods not received
Merchant
Kestrel Elektronik
Channel
E-commerce
Txn date
02 Sep 2026
Evidence gathered
  • Authorization and clearing recordscard system
  • 3-D Secure authenticationACS log
  • Proof of deliverynot provided
  • Merchant profile: 3 signatory changes this yeardeepin.risk
Reasoning

The cardholder authenticated the purchase, but the merchant has not supplied proof of delivery within the response window. Under your policy the dispute is valid, and the merchant's recent authority changes justify a review.

Accept dispute · flag merchant

Send to analystApprove
Sample case with a fictional merchant, for illustration.

The problem

Every dispute is a small investigation.

A single chargeback can touch the card system, core banking, the acquirer, the merchant and a pile of documents. Multiply that by thousands of cases a month.

High volume

Cases arrive every day and the queue rarely empties.

Hard deadlines

Scheme timeframes leave little room for slow evidence collection.

Scattered data

Transaction, authentication, merchant and document data live in different systems.

Real losses

A missed deadline or a wrong call becomes a write-off, a fee or a complaint.

How it works

The case path, end to end.

deepin.finance follows the steps your dispute analysts already take, and stops for a person before any action is taken.

  1. Transaction

    A dispute is raised on a card transaction.

  2. Case

    Authorization, clearing and cardholder data form the case.

  3. Evidence collection

    Authentication logs, merchant responses and documents.

  4. Rules & policies

    Scheme rules and your internal policies.

  5. Investigation

    Findings are weighed with the merchant's context.

  6. Recommen­dation

    A proposed outcome with its reasoning.

  7. Human approval

    Your analyst approves, edits or rejects.

  8. Action

    Prepared for your systems, fully audited.

Merchant context

Look at the transaction and the company behind it.

Many financial cases need both. While a merchant's transaction is being investigated, deepin.finance can check the merchant company itself using deepin.risk, in the same case.

Built for
Banks, issuers, acquirers, payment institutions and fintechs
Teams
Cards, payment operations and dispute operations
With
Fraud, risk, compliance, IT and information security
From case to decision-ready
Transaction+Entity+Evidence
Decision-ready case→Human approval
What Deepin checks about the merchant
The companyPartnersRelated companies SignatoriesPast changesFinancial condition

What we measure

Results you can put a number on.

We agree on the metrics before deployment and measure them on your own cases.

Investigation timeMinutes from case opened to decision ready
Human touchManual steps left per case
Cases per analystCapacity of the same team
TurnaroundTime to respond within scheme deadlines
Evidence automationShare of evidence gathered without human intervention

What's next

Chargebacks first. Then the rest of financial operations.

Each new investigation reuses the connectors, policies and evaluations built for the last one, so it reaches production faster.

  1. Now

    Chargeback

    Card dispute investigation

  2. Next

    Fraud

    Suspicious transaction review

  3. Next

    Merchant risk

    Onboarding and monitoring

  4. Next

    KYC / KYB

    Customer and business verification

  5. Next

    AML

    Alert investigation

  6. Next

    Complaints

    Case review and response

Trust

Built for regulated finance.

Deepin runs where your data is allowed to run, and every decision can be traced from source to approval.

  1. 01

    Source

    Each finding links to the record, document or system it came from.

  2. 02

    Evidence

    The facts are collected, dated and kept with the case.

  3. 03

    Reasoning

    The logic from evidence to conclusion is written out, with the policy it applies.

  4. 04

    Recommendation

    A proposed decision, never a silent one.

  5. 05

    Human approval

    A person approves, edits or rejects before anything changes.

  • On-premise
  • Air-gapped deployment
  • Role-based access
  • Audit trail
  • Data lineage
  • Policy enforcement
  • Evaluations
  • Human approval

Information security runs under an ISO/IEC 27001-based management system, with KVKK-compliant processing.

Cardholder and transaction data stay yours.

Customer records remain customer-owned. What we reuse across deployments are investigation templates, connectors, evaluations and workflows, never your data.

Getting started

Start with your own cases.

  1. Size the queue

    Monthly case volume, time per case, systems touched and the losses at stake.

  2. Run real cases

    Your own disputes, your systems and success criteria agreed up front.

  3. Put it into production

    Deploy into your dispute operation, with human approval on every outcome.

deepin.finance

How many disputes does your team investigate each month?

Tell us about your dispute operation. We will show you how deepin.finance would handle one of your real cases.

info@deepin.space

Deepin

Get to know Deepin technology.

deepin.finance is part of Deepin. Deepin builds agents that investigate business cases, show the evidence and wait for a person to approve the decision.

See the other Spaces, the Harness underneath and how it all works on the Deepin home page.

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